User Privacy Protection

On behalf of Koloid d.o.o. we undertake to protect the privacy of all our customers. We only collect necessary, general customer/user information and information necessary for business and keeping customers properly informed in line with good business practices and with the aim of providing a quality service. We give our customers a choice, including the decision to opt in/out of mailing lists used for marketing purposes. All customer/user information is treated as a trade secret and accessible only by employees on a need-to-know basis for doing their job. All Koloid employees are accountable for adhering to privacy protection principles.


Currency conversion statement

All payments will be made in the local Serbian currency – the dinar (RSD). For a provisional overview of prices in other currencies, an exchange rate is applied (you can select, for example, the mid-market exchange rate of the National Bank of Serbia). The amount to be charged to your credit card will be stated in your local currency through conversion equivalent to the exchange rate applied by card associations, which is not known to us at the time of the transaction. As a result, there is a possibility of a slight difference relative to the original price stated on our website.


Protection of confidential transaction data

On entering payment card information, confidential information is transferred via a public network in protected (encrypted) form, using SSL protocol and PKI system, as the current state-of-the-art encryption technology. Data security during a transaction is guaranteed by ChipCard a.d Beograd as the payment card processor, so that the entire payment is processed on ChipCard pages. Our system has no access to payment card information.



In the case of returns of goods and refunds, regardless of the reason for the return, Koloid d.o.o. is required to refund the customer who has paid with any of the payment cards, in part or in full, only through VISA, EC/MC and Maestro payment systems.