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Protection of user privacy

On behalf of Koloid d.o.o. we are committed to protecting the privacy of all our customers. We collect only necessary, basic data about customers/users and data necessary for business operations and informing users in accordance with good business practices and in order to provide quality service. We give customers choices, including whether or not they want to be removed from mailing lists used for marketing campaigns. All user/customer data is a business secret and is available only to employees who need this data to perform their work. All employees of Koloid d.o.o. are responsible for respecting the principles of privacy protection.

Statement of conversion

All payments will be made in the local currency of the Republic of Serbia – dinar (RSD). For informative display of prices in other currencies, the exchange rate is used (you can put, for example, the middle exchange rate of the National Bank of Serbia). The amount for which your payment card will be charged will be expressed in your local currency through a conversion identical to the exchange rate used by card organizations, which cannot be known to us at the time of the transaction. As a result of this conversion there is a possibility of a slight difference from the original price listed on our website.

Protection of confidential transaction data

When entering payment card data, confidential information is transmitted via a public network in a protected (encrypted) form using the SSL protocol and the PKI system, as the current state-of-the-art cryptographic technology. Data security during purchases is guaranteed by the payment card processor ChipCard a.d. Beograd, so the entire payment process is carried out on the ChipCard website. At no time are payment card details available to our system.

Refund

In the case of returning goods and refunding funds to a customer who previously paid with one of the payment cards, partially or in full, and regardless of the reason for the return, Koloid d.o.o. is obliged to make refunds exclusively via VISA, EC/MC and Maestro payment methods.Privacy Policy of Koloid d.o.o.
  1. Definitions
  • Colloid d.o.o. Belgrade Prva Pruga 7, 11000 Belgrade, (hereinafter: “Koloid d.o.o.”, “we”, “us”, “our”, “us”) means the legal entity that manages the websites at the web addresses colloid.rs
  • Personal Data – means data relating to natural persons who can be identified at some point in time.
  • User – means a visitor to our website.
  • Client – means the user of our services.
  • Usage data – means data that the user, by clearly accepting the terms, allows to be used for the purpose of improving the user experience.
  • Cookies – refer to small sets of simple files that are stored in a user’s web browser while browsing a website.
  1. About us and who controls the information
  • This website is the property of Koloid d.o.o., with headquarters at Prva Pruga 7, 11000 Belgrade
  • Colloid d.o.o. is a registered company in Serbia under:
  1. Relevant Legislation
  1. Who collects and processes the information
  • Based on the GDPR, every website user has the option to enable or disable the collection of their personal data.
  • Colloid d.o.o. collects and processes all necessary data from persons who have given their consent for their data to be processed, with a clearly stated purpose, in a manner permitted by law.
  1. We collect information in several different ways:
5.1. Contacting when using the contact form or purchase order
  • When you contact us through the contact form, order form or by email, personal data will be collected only with your consent, by indicating that you accept the privacy policy and the rules of the policy for the use of cookies, and please read carefully our pages Privacy Policy and Cookie Policy.
  • This data will be saved and processed exclusively for the purpose of answering your inquiry or getting in touch with you and for the related technical administration. This includes your name, email address (hereinafter: email), phone number, location, description of your needs and any other information you provide to us.
  • Your data will be deleted at your request, and will not be stored after the need for it ceases.
  • At your own request, you have the possibility to receive from us your data that we have stored about you until that moment, and that is consolidated in a portable electronic form.
5.2. The server that hosts our websiteThe server on which our website is hosted is hosted by Bluehost and is located in Orem, Utah, United States of America.
  • This company and its data center/server have the following protections:
    • fire protection
    • modern early warning system with direct connection to local fire department
    • special door locking systems
    • 24 hour service by qualified staff
    • entrance via electronic access control terminal with transponder key or admission card
    • modern surveillance camera system for twenty-four hour surveillance of access roads, entrances, security door blocking systems and server rooms
    • DDOS protection
    • certificate in accordance with DIN ISO/IEC 27001
    • an internationally recognized standard for information security
  • When you visit our website, our web server records usage data, i.e. general information about your visit for the purpose of a visit number, but does not recognize or record any individual information about you. We cannot identify you personally, unless you provide us with personal information voluntarily. Personal data is collected only if you voluntarily disclose such data for the purpose of concluding a contract or opening a client account.
  • All traffic (file transfer) between this website and your browser is encrypted and delivered over HTTPS. HTTPS (eng. HyperText Transfer Protocol Secure) means an Internet protocol created by combining the HTTP protocol with the SSL/TLS protocol. This protocol enables encrypted communication and secure identification of the web server of the network (internet service provider, ISP).
5.3. Cookies and rules regarding the collection of data through cookies (Cookie Policy).
  • Whenever you use any website, mobile application or other Internet services, certain information is created and reported, and upon your approval when accepting the terms. The same applies when you visit the website of Koloid d.o.o.
  • Here are some of the types of information we collect:
    • like most websites, this site uses Google Analytics (GA) to track user interactions. We use this data to determine the number of visits, that is, users who use our site, in order to understand their needs and to complete the user experience.
  • For more information about these rules (eng. Cookie Policy), visit our page Cookie Policy.
  1. What we know about you
  • We only collect information for which you give us your consent.
  • For example, we don’t know your email address unless you send it to us via email or form. We use this data only within our company and will not sell or distribute it to other parties.
  • If you have provided us with your email address but do not wish to receive any correspondence from us in the future, you have the option of contacting us at [email protected] to unsubscribe or request that your data be removed.
  1. How long we keep your data
  • We retain your information only as long as we need to provide you with the service and fulfill the purposes described in this policy.
  • When the conditions for retaining this data are no longer met, we delete it and remove it from our databases.
  1. Data processing by third parties
  1. Unauthorized access to databases
  • If there is any violation or illegal intrusion into the database of our site, we notify the competent persons and authorities within 72 hours.
  • If there is any violation or illegal intrusion into the database of our site or the site of any third party with whom we cooperate and which processes data, we notify the competent persons and authorities within 72 hours of such violation if with confidence confirm that the personal data that was in that database was stolen.
  1. Privacy Policy Changes
  • Colloid d.o.o. may modify this privacy policy as necessary. This privacy policy was developed with the last update on August 14, 2018.
  • Colloid d.o.o. reserves the right to modify this privacy policy as necessary, in order to comply with and comply with changes in laws and regulations.
  • We will not explicitly notify our customers or website users of these changes. Instead, we recommend that you periodically check this page for any policy changes.
  • If you believe that Koloid d.o.o. does not adhere to this privacy policy, please contact us via the details on our Contact page.

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We pay special attention to checking the quality of each individual series of products, and our work is carried out in accordance with the standards for which we have internationally recognized certificates.

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